Business Process Management
Business Process Management (BPM) and Case Management
Through robust and flexible software capabilities and industry expertise, BPM enables customers to discover, model, execute, rapidly change, govern, and gain end-to-end visibility on their business processes. So, if you want to improve efficiency, enhance agility, and be more profitable, you are in the right place.
Benefits of the Workflow Management
Business Process Management improves visibility and control of your business processes and meets the demands of your customers for consistency and convenience. It breaks down silos within the organization and makes your business processes more effective and efficient. Combining people and technology will provide faster time to value for your business.
So, BPM focuses on single processes. Case management, however, concentrates on each individual unit of processes that make up a case. In short, BPM focuses on structured processes and case management focuses on less structured processes.
- Unstructured tasks and communication (ex paper or mail)
- Inefficient working environment spans systems
- Inconsistent prioritization
- Incomplete or inaccurate data flow between systems
- Lack of control over system and business events (exceptions)
- Poor visibility into process performance
- Automate workflow & decision making
- Reduce errors and improve consistency
- Standardize resolution across geographies
- Leverage existing systems and data
- Monitor for business events and initiate actions
- Real-time visibility and process control
The Customer Benefits of Workflow Management
Massive reduction of manual work and human errors
Faster, more consistent issue resolution
Easier to manage the business
Consistent case handling
The benefits of Workflow Management to the customer journey
Integrated & Scalable workflow platform
One single platform to automate the whole spectrum of business processes and cases
Agility & Efficiency
Quickly develop & deploy process applications with no code/low code technology for improved time to market and scale
Enterprise Ready Platform
Manage hundreds of thousands of process instances in scale supported by an enterprise wide system of records
Knowledge Augmentation & Compliance
Improve knowledge worker productivity and operational expertise. Standardize operations and make them auditable for compliance purposes