Workforce Management

The optimal balance for cost-effective excellent service

Transformation of Field Operations processes is inevitable because field workforce generates significant operational costs to service organizations and must support business needs more efficiently and effectively to enhance customer focus as key element of business transformation. Service organizations of all sizes should clearly understand the advantages of optimized scheduling of field activities and real-time mobile communications because field technician working time cannot be preserved, but only better consumed.

We are offering solutions for Workforce Management that enables service organizations to dramatically reduce operation costs associated with workforce by enabling their field operations to be more productive and to do more with less.

Transform every customer moment and optimize operations

Solution implementation will enforce field operation processes with clear split of responsibility supported by operational reports and analytics to clearly understand field activities and enable true support to proper incentive programs to your field technicians.

  • Seamlessly connect to customers
    Track service delivery in the field with the Dispatcher Console. Easily customize your view to a map or a Gantt chart and see real-time alerts for jobs that need attention. Also, get insight into complex assets with multitiered asset hierarchy.
  • Intelligently schedule and optimize work
    Schedule truth-based service appointments and optimize jobs so that the right mobile worker, asset, contractor, or crew is assigned to the right job. With the Customer 360 Platform, you can also integrate standard and custom objects with work orders.
  • Deliver guided mobile experiences
    With the mobile app, mobile employees and contractors can share job updates, access knowledge articles, view and update van stock or inventory, and generate service reports from any mobile device, regardless of connectivity.
  • Provide proactive service with platform power
    Integrate your third-party systems and your connected devices to empower your field service organization to take action quickly and deliver a connected customer experience. Identify trends and problems early to optimize your mobile workforce.

Workforce Management will help you to:

1

Resolve field service calls faster

2

Boost employee productivity in the field

3

Automate appointment scheduling

4

Manage agents, dispatchers, and techs

5

Get real-time visibility into all operations

6

Optimize mobile workforce allocation

7

Enable mobile workers to get the job done right

8

Keep customers updated at every step

9

Deliver real-time, visual support

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