Customer Relationship Management (CRM)
Connect to your customers in a more intelligent way
Now more than ever, it’s important to build deeper connections with your customers, manage and monitor your business in real time, and pivot fast as the world continues to evolve rapidly. Customer relationship management (CRM) is technology for managing your business’ interactions with customers and prospects. You can engage leads, grow revenue, and provide outstanding service — all from a single platform.
What does CRM do?
- Actively tracks and manages customer information
- Connects your entire team from any device
- Intelligently captures customer emails
- Simplifies repetitive tasks so you can concentrate on leads
- Delivers instant insights and recommendations
- Extends and customizes as your business grows
Why CRM matters?
- CRM helps you ditch clunky processes and manual effort so you can get on with business
- You’ll find more leads, close more deals, keep more customers, and grow your business
- One place to store all customer information means your conversations are always personal, relevant, and up to date
- Salesforce customers report 37% more sales revenue, 45% higher customer satisfaction, 43% better marketing ROI*
Focus on your customer, grow your business
- Customers today expect more from your business. With a shared view of your customers, teams can better meet these demands. So sales close quicker, marketing hits the mark, service comes with more smiles, and customer loyalty drives business growth.
- Saleforce is customer relationship management (CRM) platform. There’s a best-in-class app for every phase of your customer’s journey, from lead to loyalty. The more apps you add, the greater the rewards. When you also integrate all your data and add analytics into the mix, the real magic of CRM takes hold.
- No matter what products or services you may offer, the reality is that customer satisfaction is your business. And, with Salesforce CRM solutions, business is good.
