IT Service Management
Deliver resilient services that increase productivity and create amazing experiences
We offer automation of IT processes in order to streamline your operation activities with clear split of responsibilities among functional groups within organization and enable continual improvement of It processes. The most relevant IT processes to be implemented within the solutions are:
- Incident Management
- Problem Management
- Knowledge Management
- Configuration Management
- Release Management
- IT Asset Management
- Request fulfilment with related Service Catalog and self-service Portal
Digitize and automate your IT operational processes
Efficient and transparent work
According to ITIL and Ibis best practices
Prebuild processes and service catalog – fast production
Reduce downtime and mean time to prepare
Stop wasting your money on-premises IT tools and consolidate to a single system of engagement
Incident Management
Automatically assign incidents to the correct resolution group with incident Management’s machine learning. Bring together stakeholders to investigate issues and restore services swiftly with the major Incident Management portal.
Change Management
Improve velocity of work while minimizing risk and costs of unplanned changes. Automate standard changes with DevOps capabilities and for complex changes, automate change advisory board meetings with CAB Workbench to accelerate change management.
Problem Management
Restore services quickly and often prevent issues from happening in the first place with the Problem Management. Structured workflows diagnose root causes and fix problems to eliminate recuring incidents and minimize the impact of unexpected disruptions.
Configuration Management (CMDB)
Consolidate IT data silos into a single system of record to let IT see the functioning of all assets and related services. See the relationships of configuration items (Cis) and services to proactively manage the change impact.
Future proof your digital innovation with our modern, cloud-based, silo-busting ITSM solution
Improved employee and customer experiences are essential for successful digital transformation. However, using siloed IT tools for your digital transformation creates information silos. With disparate data, processes and excessive amounts of time and money spent on firefighting, you’re left with limited resources to create delightful employee experiences.
IT Service Management (ITSM) is a modern, cloud-based, silo-busting service management solution. With ITSM, you can consolidate on-premises legacy tools to a single cloud platform and stop wasting your money and harness shared data and analytics with automated workflows. Platform-native AI and machine learning along with natural language virtual agent chatbots unburden your IT staff and boost productivity 20%.
IT Service Management will allow you to:
- Empower employees to self-solve issues 24/7, raise questions, and get relevant, accurate, and consistent information to improve employee satisfaction.
- Make smarter decisions, automate your services, and continually improve your services in role-based workspaces.
- Triage, collaborate, and enable agents to resolve incidents, find answers, and stay connected from anywhere to resolve high-impact incidents and improve agent efficiency.
