Operation and Service Insights
Why IBIS OSI
OSI is a unique comprehensive next generation AI enabled service and application management platform, which helps clients to manage increasingly complex IT and network infrastructures, end to – end in real time, enabling them to deliver the highest levels of customer service. It is next generation solution that gives the visibility you require and the power to act and react quickly and easily.
As companies transform their network and software architecture, they are finding their legacy support systems inadequate to handle the new complexities of a digital world.
Visibility
Gain full visibility of your infrastructure/services/apps on fault and metric level.
Control
Understand all services/application inter dependencies to diagnose issues and determine impact.
Automation/Intelligent action
Proactively detect and remediate issues with an understanding of contributing factors.
IBIS Operations and Service Insights
Ibis OSI is a modular solution for all needs of network operations and customer care departments based on best of breed IBM and Ibis technology with the idea to unlock productivity and reduce operating costs.
OSI is comprised of several tightly integrated modules:
Proactive NOC
Data Centre Management
Network Management
Intelligent Customer care
Executive Dashboards
Benefits of Operation and Service Insights
Rapid insights with driven resolution through automated actions
Ibis OSI is a modular solution for all needs of network operations and customer care departments based on best of breed IBM and Ibis technology with the idea to unlock productivity and reduce operating costs.
- Discovery of the latest state of your environment
- Implement self service for your ops team/end users
- Enforce compliance across the ops environment
- Automate Processes, Task and Event, Workload Management and Orchestration
- Optimize the performance and utilization of your environment charge backs and reporting
- Control of complete life cycle of all equipment
- Complete insight into customer experience eyes for customer care
Success Story – Telekom Srbija and Ibis Solutions
Story about how Telekom Serbia the largest telco provider in the Balkan region and Ibis Solutions, a regional system integrator have joined their efforts to create an Intelligent network operation center.