Operation and Service Insights

Why IBIS OSI

OSI is a unique comprehensive next generation AI enabled service and application management platform, which helps clients to manage increasingly complex IT and network infrastructures, end to – end in real time, enabling them to deliver the highest levels of customer service. It is next generation solution that gives the visibility you require and the power to act and react quickly and easily.

As companies transform their network and software architecture, they are finding their legacy support systems inadequate to handle the new complexities of a digital world.

Visibility

Gain full visibility of your infrastructure/services/apps on fault and metric level.

Control

Understand all services/application inter dependencies to diagnose issues and determine impact.

Automation/Intelligent action

Proactively detect and remediate issues with an understanding of contributing factors.

OSI Video Shot

IBIS Operations and Service Insights

Ibis OSI is a modular solution for all needs of network operations and customer care departments based on best of breed IBM and Ibis technology with the idea to unlock productivity and reduce operating costs.

OSI is comprised of several tightly integrated modules:

ProactiveNOC

Proactive NOC

DataCentreManagement

Data Centre Management

NetworkManagement

Network Management

IntelligentCustomerCare

Intelligent Customer care

ExecutiveDashboards

Executive Dashboards

Benefits of Operation and Service Insights

Rapid insights with driven resolution through automated actions

Ibis OSI is a modular solution for all needs of network operations and customer care departments based on best of breed IBM and Ibis technology with the idea to unlock productivity and reduce operating costs.

  • Discovery of the latest state of your environment
  • Implement self service for your ops team/end users
  • Enforce compliance across the ops environment
  • Automate Processes, Task and Event, Workload Management and Orchestration
  • Optimize the performance and utilization of your environment charge backs and reporting
  • Control of complete life cycle of all equipment
  • Complete insight into customer experience eyes for customer care

Success Story – Telekom Srbija and Ibis Solutions

Story about how Telekom Serbia the largest telco provider in the Balkan region and Ibis Solutions, a regional system integrator have joined their efforts to create an Intelligent network operation center.

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