A New Standard
For Field Service
Excellence
A benchmark transformation
project by Telekom Srbija,
Salesforce, and Ibis Solutions.
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to watch the full transformation story and see how
Telekom Srbija reimagined its field operations.
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Turning Complexity
into Opportunity
As a regional leader with thousands of daily tasks and field teams, Telekom Srbija sought a way to make its operations simpler, faster, and more transparent.
Managing dispatchers, resources, and partners became more than an operational challenge – it became an opportunity to innovate, synchronize, and raise the standard of efficiency across every level of the organization.
With Salesforce Field Service solution and the expertise of Ibis Solutions, Telekom Srbija launched a transformation that connected every process into one intelligent, data-driven flow – the foundation of its new operational excellence.
See how Telekom Srbija turned operational challenges into measurable impact.
Intelligence in Action
How Salesforce Field Service connects teams, technology, and time to deliver more with less
Salesforce Field Service brings together scheduling, task execution, and customer support in one intelligent platform.
It empowers enterprises to optimize resources, automate dispatching, and deliver real-time transparency across the
entire field service lifecycle.
Three key outcomes:
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Empower your
field workforcesmart scheduling, automated task assignment, and mobile tools that drive productivity.
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Streamline
operationsSeamless integration with CRM, ERP, GIS, and asset management systems to reduce OPEX and boost ROI.
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Deliver better
customer experiencesfaster resolutions, SLA compliance, and higher customer satisfaction.
See Salesforce Field Service in action
and learn how it’s reshaping enterprise operations across industries.
Operational Excellence, Proven at Scale
Ibis Solutions helped Telekom Srbija connect all its critical business systems through Salesforce Field Service, creating a unified and automated digital field service platform.
The outcome: complete control, seamless collaboration, and faster service delivery — across more than 11 million subscribers and 8 regional markets.
Measured Business Impact:
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75% fewer dispatchersthrough intelligent automation
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Significantly faster service resolutionand reduced OPEX
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Unified collaborationbetween internal teams, partners, and contractors
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Scalable, future-ready processeswith AI scheduling and predictive capabilities
Full transparency and visibility in real time
Discover how Telekom Srbija achieved 75% fewer dispatchers, faster resolutions, and full field control powered by Salesforce Field Service.
Transformation
Proven in Practice
Telekom Srbija, Salesforce, and Ibis Solutions have shown what real transformation looks like – measurable efficiency, faster decision-making, and better customer outcomes.
Now it’s your turn to lead the next benchmark in field service excellence.
See Salesforce Field Service can power
your transformation.
Or simply watch the transformation in action.
